How to Solve Launch SmartLink B Device Always Show Offline?

sales

12 hours ago

Problem:

One customer gave feedback that he used Launch SmartLink B, SmartLink C to work with ProDiag software, but his SmartLink B always prompted offline.

Solution:

1.Check Physical Connection:

Ensure Launch SmartLink C is securely connected to the OBDII port and the power light is solid.

Also ensure SmartLink B is connected to OEM software on the PC via USB cable

2.Verify Internet Connection:

The device requires a stable connection. Make sure the internet has a good signal.

Tech support: