Sometimes, when you use Launch X431 tablet, you may be unable to access the engine system/unable to enter a certain function option, and be prompted with “Serial Number Access Is Prohibited”/ “Function not available”, etc. To solve these issues quickly, you’d better upload the diagnostic feedback to facilitate LAUNCH engineers to analyze the cause.
Simple steps:
Take the X431 IMMO Pad as an example, the method applies to all Launch X431 tablets.
1. Click “Feedback” on the main menu of the X431 tool
2. You will get a prompt “The last 20 vehicles diagnostic sessions have been saved. To submit a bug report, please highlight the session and submit to our engineering team.”
Just click “OK” to continue
3. Select the car brand that needs feedback (i.e. TOYOTA)
4. Click “Choose file” and select the diagnostic log (the diagnostic log is generally dated for easy confirmation)
5. Input your contact information (Phone Number/Email) and click “SUBMIT RESULT”
6. You will receive the prompt “The diagnostic log is successfully uploaded…” when the submission is successful.
The Launch engineer will reply to you soon. You can go to “History” to check the response for your diagnostic feedback.
Video guide:
Tech support:
- Email: sales@launchx431.fr
- WhatsApp: +86 18750906257